Brolga Botanicals Privacy Policy
At Brolga Botanicals, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information when you interact with our online platform, purchase our products, or engage with our services. We adhere to the principles of the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
Information We Collect
We collect personal information that is reasonably necessary for us to provide our floral products and services. This may include:
- Contact Information: Your name, email address, phone number, and delivery address when you place an order, subscribe to our newsletter, or contact us.
- Payment Information: Details necessary to process your transactions, such as credit card numbers or other payment methods. This information is processed securely by third-party payment gateways and is not stored directly on our servers.
- Order Details: Information related to your purchases, including products ordered (fresh cut flowers, bespoke arrangements, plants, terrariums, etc.), delivery instructions, and recipient details.
- Communication Data: Records of your communications with us, including inquiries, feedback, and customer service interactions.
- Workshop and Event Details: Information provided when booking floral workshops or engaging our services for events and weddings, such as attendee names, dietary requirements (if applicable), and event preferences.
- Website Usage Data: Non-personal information about how you interact with our online platform, collected through cookies and similar technologies. This includes your IP address, browser type, pages visited, and time spent on our site.
How We Use Your Information
Your personal information is used for the following purposes:
- To Fulfill Orders and Provide Services: Processing your purchases, delivering fresh cut flowers and arrangements, managing floral subscriptions, and executing event floristry services.
- Customer Support: Responding to your inquiries, providing assistance, and managing feedback.
- Communication: Sending order confirmations, delivery updates, and information about our products, promotions, or workshops that may be of interest to you, where you have consented to such communications.
- Improving Our Services: Analyzing website usage and customer preferences to enhance our product offerings, website functionality, and overall customer experience.
- Compliance and Legal Obligations: Adhering to legal requirements, resolving disputes, and enforcing our terms and conditions.
Disclosure of Your Information
We may share your personal information with third parties in the following circumstances:
- Service Providers: We engage trusted third-party service providers to assist us with operations such as payment processing, delivery services, website hosting, and marketing. These providers are obligated to protect your information and only use it for the purposes for which we disclose it to them.
- Legal Requirements: We may disclose information if required by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes implementing physical, electronic, and managerial procedures to safeguard and secure the information we collect. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Cookies and Tracking Technologies
Our online platform uses cookies and similar tracking technologies to enhance your browsing experience, analyze site usage, and support our marketing efforts. You can configure your browser to reject cookies, but this may affect the functionality of our site.
Your Rights
You have the right to:
- Access Your Information: Request access to the personal information we hold about you.
- Correct Your Information: Request corrections to any inaccurate or incomplete personal information.
- Withdraw Consent: Withdraw your consent for us to use your personal information for marketing purposes at any time by contacting us or using the unsubscribe link in our emails.
Third-Party Links
Our online platform may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated policy will be posted on our online platform, and we encourage you to review it periodically.
Contact Us
If you have any questions or concerns about this Privacy Policy or our handling of your personal information, please contact us at:
Brolga Botanicals
387 Flinders Lane,
Melbourne, VIC, 3000
Australia