Terms and Conditions of Use
Welcome to Brolga Botanicals. These Terms and Conditions govern your use of our website and the services we provide. By accessing or using our online platform, you agree to comply with and be bound by these terms. Please read them carefully.
1. Acceptance of Terms
By accessing and using this website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, as well as our Privacy Policy. If you do not agree with any part of these terms, you must not use our website or services.
2. Services Provided
Brolga Botanicals offers a range of floral products and services, including but not limited to:
- Fresh cut flowers
- Bespoke floral arrangements
- Event floristry and wedding flowers
- Corporate floral services
- Plant sales and terrariums
- Floral workshops
- Same-day delivery (subject to terms and conditions specific to delivery)
- Floral subscriptions
All services and products are subject to availability and our acceptance of your order.
3. Orders and Payments
When placing an order through our online platform, you agree that all information provided is accurate, complete, and current. You are responsible for ensuring the accuracy of your order details, including delivery information.
- Prices for products and services are listed on our website and are subject to change without prior notice.
- Payment must be made in full at the time of order placement. We accept various payment methods as indicated on our website.
- Confirmation of your order will be sent via email. This email serves as an acknowledgement that we have received your order, not necessarily an acceptance.
- We reserve the right to refuse or cancel an order at any time for reasons including but not limited to product availability, errors in the description or price of the product or service, or errors in your order.
4. Delivery Information
We offer same-day delivery for orders placed within specified cut-off times. Details regarding delivery zones, charges, and cut-off times are available on our website.
- It is your responsibility to ensure that the delivery address and contact details provided are accurate and complete.
- Brolga Botanicals is not responsible for failed deliveries due to incorrect or incomplete information provided by the customer, or if the recipient is not available at the time of delivery.
- In adverse weather conditions or unforeseen circumstances, delivery times may be affected. We will endeavor to notify you of any significant delays.
5. Cancellations, Returns, and Refunds
Due to the perishable nature of our products, specific conditions apply:
- Cancellations: Orders can be cancelled up to 24 hours before the scheduled delivery or collection time for a full refund. Cancellations made within 24 hours may incur a cancellation fee or result in no refund, depending on the stage of preparation.
- Quality Issues: If you are not satisfied with the quality of your order, please contact us within 24 hours of receipt with photographic evidence. We will assess the issue and may offer a replacement or refund at our discretion.
- Non-Perishable Items: For plants, terrariums, and other non-perishable items, returns may be accepted within 7 days of purchase, provided the item is in its original condition.
- Workshops: Refunds for workshop bookings are subject to the specific terms outlined at the time of booking.
6. Intellectual Property
All content on this website, including text, graphics, logos, images, floral designs, and software, is the property of Brolga Botanicals or its content suppliers and is protected by Australian and international copyright laws.
- You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our website without our prior written consent.
7. User Conduct
You agree to use our website only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of the website. Prohibited behavior includes harassing or causing distress or inconvenience to any person, transmitting obscene or offensive content, or disrupting the normal flow of dialogue within our website.
8. Limitation of Liability
To the fullest extent permitted by law, Brolga Botanicals, its directors, employees, or agents shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:
- Your access to or use of or inability to access or use the service;
- Any conduct or content of any third party on the service;
- Any content obtained from the service; and
- Unauthorized access, use, or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence), or any other legal theory, whether or not we have been informed of the possibility of such damage.
9. Governing Law
These Terms shall be governed and construed in accordance with the laws of Victoria, Australia, without regard to its conflict of law provisions. You agree to submit to the exclusive jurisdiction of the courts located within Victoria, Australia, to resolve any legal matter arising from these Terms.
10. Changes to Terms and Conditions
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the service.
11. Contact Information
If you have any questions about these Terms and Conditions, please contact us:
Brolga Botanicals
387 Flinders Lane,
Melbourne, VIC,
3000, Australia
Phone: (03) 9654 8765
These Terms and Conditions were last updated on [Insert Current Date of Review].